Ordering & Shipping

Ordering Information:

Ordering dry erase products from Everase is simple! Refer to our website or contact us so an Everase representative can provide you a quote. Installation services must be quoted before placing on order. Order online via our website or by submitting a Purchase Order. Please fax your PO to 215-323-4135 or email to orders@everase.com. Your PO must contain the item number and description of the product(s) you are ordering or be accompanied by a quote. Please include Contact Name, Company Name, Address, Phone Number, and Email Address with your order.

Everase accepts Visa, MasterCard, Discover, American Express and Purchase Orders. Purchase Orders will only be accepted from educational institutions such as K-12 schools, colleges and universities. Credit cards are charged at time of shipment. We are a Verified Merchant of Authorize.net and also an Accredited Business with BBB. All prices are in U.S. Dollars.

We do not collect State/Local sales tax with one notable exception. Orders that are shipped to Pennsylvania are subject to applicable PA sales tax, unless an authorized PA sales tax exemption is on file with our office prior to shipment. New customers from PA should fax or email a copy of their tax exemption form to 215-323-4135 or orders@everase.com and include your order number on the form. Everase is not responsible for individual state sales tax reporting laws pertaining to any purchases, all other taxes, fees or assessments that may apply to your order are the responsibility of the purchaser to remit to the appropriate taxing authority.

Shipping Information:

Shipping rates are for Continental USA standard shipping only. Expedited shipments and all other areas such as Alaska, Hawaii, U.S. territories and Canada need to be quoted a shipping price.

All roll goods less than 150 lbs. will ship via FedEx/UPS Ground or USPS unless otherwise specified.

Lead Times:

Our normal lead time for roll goods and accessories is 3-5 business days. Our normal lead time for boards and panels is 5-10 business days. This means that your order will leave the factory within this timeframe. You still need to add transit time to your location. The lead time for any custom/artwork projects is 5-10 business days and will NOT begin until all proofs have been approved & returned. Ground shipments have a 2-5 day transit time and Freight shipments have a 3-7 day transit time depending on location.

At certain times of the year, especially June – September our lead times may increase on certain products because of increased demand. We do our best to build sufficient inventory levels before the busy season begins.

Please note that if you have a combination of items with various lead times your order will be held until it can ship complete unless you are willing to pay the shipping costs for each separate order. Everase will not pay shipping on a split order regardless of the dollar volume if you request a split shipment.


Items shipped by ground will be brought into your building or to the front door of your residence. Items shipped by freight will be delivered either to an accessible loading dock or curbside only. By law, the trucking company is only responsible for taking the freight to the back of their truck. It is the customer’s responsibility to unload the shipment from the truck and bring the product into the building unless other arrangements are made in advance. If a loading dock is not available for freight shipments, extra freight services such as a liftgate service and limited access delivery will be required.

Regular Freight Service – A standard delivery service to facilities with raised loading docks. The driver is not responsible for unloading the shipment from the truck. A fork lift or pallet jack will be needed to remove the shipment from the truck.

Liftgate Service – A service for facilities that do not have a raised loading dock. The shipment is delivered on a truck equipped with a platform which can lower the package to the ground. A fork lift or pallet jack may be needed to move the shipment.

Limited Access Delivery – Location where delivery is restricted or limited. Examples include schools or universities, churches, storage facilities, construction sites, government facilities, hotels/motels or resorts, hospitals, doctor offices and small strip malls.

Inside Delivery – Your shipment will be brought through the first door of access or out of weather.

The customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as liftgate service, inside delivery, limited access delivery, residential delivery, redelivery charges, address corrections, call before delivery and any other additional service outside the base delivery price. Everase is not responsible to make any special arrangements such as delivery times with the shipping company. Any special arrangements are the responsibility of the customer. It is the customer’s responsibility to notify Everase of any special routing, delivery instructions or extra shipping services at the time of order so your shipment can be delivered without issue. Any additional shipping fees will be charged to the customer whether it is specified at the time of order or later added at the time of delivery.

Inspection / Damages:

Your delivery should arrive in good condition because of our packaging methods; however it is YOUR responsibility to inspect the condition BEFORE signing the delivery receipt. We also suggest that you unpack your merchandise to check for any concealed damage and at the same time verify the correct quantity of items have been received and matches with your delivery documents. If there is any damage please take pictures of the shipment and save the packaging material for further inspection.

If you are accepting the delivery, but there is some issue (slight damage or shortage); you need to make a notation of that fact on the delivery receipt. In the event the product is damaged, you do have the right to refuse the shipment but please notify us of your rejections within 24 hours of delivery by phone at 800-494-5677 or email orders@everase.com. This will cause the merchandise to be returned to Everase so we can file the freight claim and arrange for a replacement order if that is what is needed. In either event a copy of the delivery receipt must be provided to Everase to begin this claim process. If you sign the delivery receipt free and clear, we cannot open a freight claim. You will be responsible for purchasing any replacement product needed.

Return Policy:

Return for stock items only are accepted within 30 days of delivery. Custom made or printed products are NOT subject to return under any circumstance. All returns are subject to a 20% inspection, repackaging and restocking fee. You must contact Everase to obtain an RMA # (Return Merchandise Authorization) prior to returning any goods. Clearly write this RMA # on the outside of your return package. Return will NOT be accepted without this valid RMA # easily visible. All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during the return shipment. Returned merchandise that we receive damaged will not be credited. For this reason we recommend the return package be insured by you. Credit is not issued for shipping costs; neither outbound nor returned. Please allow 15 business days from the date we receive your merchandise back to inspect and issue a credit.

Artwork Specifications:

  • Submit your own graphic files or let our graphics team do the design for you!
  • Please submit your layout ideas using Excel, PowerPoint, Word or even a hand drawn image. Please ensure there is a good description of what you want.
  • Graphic files must be submitted in high resolution or vector format.
  • For graphics, images, logos etc.:
    • Vector files – .ai (Adobe Illustrator) or .eps
    • Other files – .jpg or .tif (usually acceptable if high resolution files)
    • Unacceptable files: Scans, letterhead, photocopies, hand drawn, licensed or copyrighted files, images or designs that you do not legally own or have permission to use.
  • Artwork must be approved and order must be pre-paid by credit card to proceed with production.
  • Custom printed dry erase products are not returnable.
  • Contact customer service with questions regarding customer printed orders.

Artwork Fees:

  • $75.00 per design – Graphic Ready for Print (I have a completed design for my whiteboard and have a high-quality graphic file sized correctly.)
  • $125.00 per design – Design Partially Completed (I have high-quality graphic elements but need help creating the final design.)
  • $185.00 per design – Design Idea or Sketch Only (I have a sketch or drawing of my graphic idea but need help in creating a custom design.)

*Custom Printed Re-Stic – Artwork fees start at $35.00 minimum for Re-Stics under 4 x 4 ft. and $75.00 minimum for Re-Stics 4 x 4 ft. and larger per design.

Click Here for Artwork Specifications!

Please contact Everase customer service at 800-494-5677 or info@everase.com with any questions regarding this ordering and shipping policy.

Although we make every attempt to provide current and accurate information on this site, there may be technical difficulties, inaccuracies or typos at times. This ordering and shipping policy is subject to change without notice.

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