Frequently Asked Questions

We have compiled some of the most frequently asked questions and answers below regarding our products. Simply click on a question to display the answer. If you have a question not addressed below please contact Customer Service at 800-494-5677 or email info@everase.com and we would be happy to help!

General
Do you offer volume pricing?

Yes. Volume prices are displayed on the order page for each product if applicable.

Is Everase available on any state contracts or buying cooperatives?

Everase is listed on some state contracts and buying cooperatives. Please click here to view our current listings. Feel free to give is a call to find out if we are part of your purchasing group or contract. We would be happy to complete the paperwork necessary to become an approved vendor for your buying needs.

Do any of your products come in custom sizes?

Yes, most all Everase products can be customized in terms of widths, lengths and printing. Please contact us with your specifications so we can provide you a quote.

What is the difference between magnetic or non-magnetic surfaces?

Many of Everase products are non-magnetic such as our resurfacing material, wallcovering, non-magnetic panels and boards. However, if our resurfacing material is installed over a magnetic surface such as a chalkboard it will still maintain its magnetic properties. Everase magnetic surfaces for panels and framed boards are manufactured with a 24-gauge steel backing that creates a magnet receptive surface.

Does your dry erase whiteboards come with a marker tray?

Yes, your board can include a marker tray at no additional cost. Please specify if you would like a marker tray during the ordering process.

How do I receive a sample of your products?

Please use our contact form to request any sample or contact customer service at 800-494-5677.

Are accessories included with any of your products?

Any pre-framed dry erase whiteboard comes with a FREE accessories starter kit which includes a 4-pack dry erase markers, 1 micro-fiber erase cloth and 1 jumbo clip magnet.

What markers, cloths, clips or cleaner do you recommend?

We recommend using our specially formulated Everase accessories that are designed and tested to complement any of our dry erase products. Many other reputable brands may also be used. Please contact us if you have any questions with a particular product.

Installation
How do I install my Everase product?

Installation instructions and videos are available online by clicking here. You may also call customer service at 800-494-5677 to speak to an installation expert regarding a specific question or problem.

How many people are needed to install?

Depending on the size of the board, the amount of people needed will vary. We always recommend at least two people present for installation.

What tools do I need to install my Everase product?

Please refer to our Installation Guides & Videos page to review the tools needed for each Everase product. Tools are available at your local home improvement store.

Do you offer installation services?

Yes, we offer professional turnkey installation services in selected areas. Please contact Everase customer service for more information and to receive a quote.

Everase Writing Surface
Does your printed surfaces erase as well as your plain dry erase?

Absolutely! Our printed graphics are embedded underneath the dry erase surface keeping them protected from any damage. You can be assured you will receive the same great dry erase performance with our printed products as with our regular dry erase.

Can I use the Everase surface as a projection screen or as an Interactive Whiteboards?

Yes, Everase surfaces can be used as a regular projection surface and compatible with most Interactive Whiteboards. We recommend using our wet erase low gloss surface to reduce the amount of glare. This is not completely necessary but depends on the room lighting and user preference.

Why is the Everase surface so resistant to staining and scratching?

The Everase surface is built with our exclusive, proprietary, technically advanced dry erase coating that is stain, scratch and chemical resistant. The unique hardcoat is completely nonporous which prevents inks and other chemicals from penetrating the surface. While the surface is not scratch proof it is scratch resistant to many minor abrasions. Click here to view our technical specifications.

What is the difference between your dry erase and wet erase surfaces?

Our dry erase surface has a high gloss finish that erases easily with just a soft cloth. Dry erase surfaces are recommended for heavy usage applications such as a classroom. Wet erase surfaces have a low gloss matte finish that require a damp cloth or whiteboard cleaner to properly clean the surface and remove all dry erase markings. Wet erase surfaces are recommended as a projection surface when writing on the surface is not the primary function. We recommend requesting a sample to test the surface for your application.

Care & Maintenance
What is “ghosting”?

“Ghosting” refers to the condition of residual marker ink that remains on the writing surface after trying to wipe clean. This is most prevalent with lesser quality boards that have more porous surfaces. You will not experience ghosting with an Everase surface!

How do you remove permanent marker from the surface?

Removing permanent marker from the Everase surface is easy! Simply trace over any areas with permanent marker ink with a dry erase marker and wipe clean as usual. A solvent such as an acetone, diluted rubbing alcohol or our own Everase whiteboard cleaner may also be used.

What type of cleaning solution can be used to clean the surface?

We recommend using our Everclean Whiteboard Cleaning solution bur any reputable brand of whiteboard solution can be used. We recommend a cleaning solution to be used a few times a few to clean and refresh your board from dry erase inks.

If I leave markings on the surface for a long period, will they still be removable?

Yes! Markings left over time can easily be removed with a damp cloth even after being on the surface for many months.

Warranty and Return Policy
What is your return policy?

Return for stock items only are accepted within 30 days of delivery. Custom made or printed products are NOT subject to return under any circumstance. Please refer to our Ordering and Shipping Policy for more details.

What is Everase’s Warranty?

Everase’s 10 Year Limited Warranty applies to products such as our Resurfacing Solutions, Dry Erase Whiteboards, Custom Printed Dry Erase Boards and Erasable Wallcoverings. Please click here for warranty details.

Everase Re-Stic Surfaces are covered by our 30 Day Satisfaction Guarantee.

Ordering and Shipping
What do I do if my shipment arrives damaged or is incorrect?

If you are accepting the delivery, but there is some issue (slight damage or shortage); you need to make a notation of that fact on the delivery receipt. In the event the product is damaged, you do have the right to refuse the shipment but please notify us of your rejections within 48 hours of delivery by phone at 800-494-5677. This will cause the merchandise to be returned to Everase so we can file the freight claim and arrange for a replacement order if that is what is needed. In either event a copy of the delivery receipt must be provided to Everase to begin this claim process.

What should I do when my shipment arrives?

Your delivery should arrive in good condition because of our packaging methods; however it is YOUR responsibility to inspect the condition BEFORE signing the delivery receipt. We also suggest that you unpack your merchandise to check for any concealed damage and at this same time verify the correct quantity of items has been received and matches with your delivery documents.

Does someone need to be present when my order is delivered?

Yes, someone at your facility must be present to receive any shipments. Deliveries usually occur Monday to Friday during normal business hours. If you have a conflict of time please make a note when placing your order or call customer service immediately to see if we can request a certain time or call ahead.

What do I do if there is a change to my order or I need to cancel?

Please call customer service at 800-494-5677 the same say you placed the order so we can quickly make the change or cancel before it is shipped. If this is for a custom order, no changes can be made after the artwork and/or dimensions are approved.

How far will you ship your products?

We ship anywhere within the United States. For shipments beyond these locations please contact us or more information.

Do you include shipping costs in my total purchase?

The shipping costs are calculated as a separate line item and added to the final total of your order. Additional shipping costs may be incurred for extra freight services as needed and charged at a later time.

Can I expedite my order?

We typically ship via Ground or Standard Freight within our normal lead times. If you would like to put a rush on an order, please contact us to see if it is possible and to get an adjusted shipping cost.

How long will it take for my order to be delivered?

Our normal lead time for roll goods and accessories is 3-5 business days. Our normal lead time for boards and panels is 10-15 business days. This means that your order will leave the factory within this timeframe. You still need to add transit time to your location. The lead time for any custom/artwork projects is 10-15 business days and will NOT begin until all proofs have been approved & returned. Ground shipments have a 2-5 day transit time and Freight shipments have a 3-7 day transit time depending on location.

What types of payments are accepted?

Everase accepts Visa, MasterCard, Discover, American Express and Purchase Orders. Purchase Orders will only be accepted from educational institutions such as K-12 schools, colleges and universities. Credit cards are charged at time of shipment. We are a Verified Merchant of Authorize.net and also an Accredited Business with BBB. All prices are in U.S. Dollars.

What is your Federal ID number?

30-0521419

How do I place an order?

Order direct online at www.everase.com
By phone at 800-494-5677
By fax at 215-323-4135
By email at orders@everase.com
Or by mail to:
Everase Corporation
Attn: Customer Service
90 Industrial Drive
Ivyland, PA 18974

No one offers a whiter, longer lasting surface. Want proof?

No one offers better Dry Erase Solutions than Everase. Call now or click here to have a free sample sent to you today.

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